Contact

Please feel free to contact us for any questions about reservations, events or general information of the hotel:

USA: +1 310 984 5484 or
Mexico: +52 1 984 146 7737  (*)
Our reservations office is open 9am EST until 6pm EST.

(*) Please be aware that the telephone network in our beach road area is not really well. If you can please use whatsapp on the Mexican phone number or use tulum@cabanaslaluna.com. In that way we can help you much better.

RESERVATIONS AND GENERAL INFORMATION

tulum@cabanaslaluna.com

WEDDINGS AND EVENTS

 events@cabanaslaluna.com

WHERE ARE WE?

Carretera Tulum – Boca Paila km. 6.5
Tulum 77789, Quintana Roo, Mexico

FAQ

Welcome to our Frequently Asked Questions (FAQs) page. Here are some of the most Frequently Asked Questions  and interesting facts about our hotel and Tulum area.

For additional information, please do not hesitate to contact our reception on tulum@cabanaslaluna.com

FAQ

Directions & how to reach us

Our magical collection of romantic boutique cabañas is hidden away on the beach near Tulum.

We are situated on the main beach road that runs to Boca Paila and Punta Allen (approx 6.8 km) and easy to find.

Private Airport Transfer

Driving to La Luna

Direct flights to / from Cancun

Public Transport

Private Airport Transfer

Cabanas La Luna works with a reliable transportation company to make your arrival smooth and easy. We want our guests to have the best possible experience at La Luna and it starts from the moment you arrive at Cancun. We recommend to use a pre-arranged transfer to avoid the hassle of looking for a way to get to Tulum after a long flight.

All the vehicles are fully insured complying with the present security requirements of the Ministry of Transports. The fleet of high quality vehicles equipped with air conditioning, undergo everyday mechanic check-up before starting their journey, in order to provide you with the best service available in the Yucatan peninsula. The drivers are courteous, reliable and ready to provide you a perfect service. 

Driving to La Luna

When leaving the airport just follow the signs for Playa del Carmen/Tulum. It is a 2-hour drive of approximately 130km / 82 miles on one straight road. Just be aware of the many speed bumps all along the road! Signs will be warning you when you approach them, but at night they might be hard to see! Just be careful. 
 
When you arrive in Tulum, you have to make a left turn at the first traffic lights, follow the direction to Boca Paila/ Punta Allen. After approximately 6.5km / 4 miles you will find Cabanas La Luna on your left hand side. You will recognize it by the big moon sign at our entrance. 
 
Please do let us know around what time you will arrive at La Luna. We will need your flight information or estimated arrival time.

Google maps route

Direct flights to / from Cancun

Following you will find a table with the main direct flights to / from Cancun.

CITY

COUNTRY

(FRA) Frankfurt GERMANY
(EZE) Buenos Aires ARGENTINA
(BRU) Brussels BELGIUM
(BZE) Belize City BELIZE
(YYZ) Toronto CANADA
(YUL) Montreal CANADA
(YVR) Vancouver CANADA
(SCL) Santiago CHILE
(BOG) Bogota COLOMBIA
(SJO) San Jose COSTA RICA
(HAV) Havana CUBA
(SAL) San Salvador EL SALVADOR
(MAD) Madrid SPAIN
(CDG) Paris FRANCE
(GUA) Guatemala City GUATEMALA
(AMS) Amsterdam NETHERLANDS
(FCO) Rome ITALY
(PTY) Panama City PANAMA
(LIM) Lima PERU
(LIS) Lisbon PORTUGAL
(SJU) San Juan PUERTO RICO
(LGW) London UNITED KINGDOM
(NCL) Newcastle UNITED KINGDOM
(MAN) Manchester UNITED KINGDOM
(ZRH) Zurich SWITZERLAND
(IAH) Houston USA
(ATL) Atlanta USA
(MIA) Miami USA
(LAX) Los Angeles USA
(PHX) Phoenix USA
(JFK) New York USA
(ORD) Chicago USA
(PHL) Philadelphia USA
(DFW) Dallas USA
(DTW) Detroit USA
(EWR) Newark USA
(MCO) Orlando USA
(MSP) Minneapolis USA
(SLC) Salt Lake City USA
(SFO) San Francisco USA
(MSY) New Orleans USA

 

Public Transport

If you prefer a more economical method of traveling from the airport to Tulum, you can take a bus from the Airport that will take you to the bus station in Tulum downtown. To get from the bus station to Cabanas La Luna you will need to take a taxi.